Senior Service Advisor

Job Description

An excellent opportunity for an experienced Senior Service Advisor with the drive and enthusiasm to push the business forward. Working in the small but friendly and passionate team you will have the opportunity to develop your skills and learn more about the Group.

This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast paced, our vision is simply to have our customers at the heart of all we do. As a company whose culture is to promote from within, your opportunities are endless.

Main Purpose of Job:

• To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services.
• To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.

Senior Service Advisor Job role:

• Supervise a small team of Service Advisors
• You will be the first contact for the customer as they enter the dealership
• Explain the repair process and then book the customers vehicles in
• You must be able effectively sell products and services as well as making customer bookings
• Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation
• To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
• Raise job cards and Provide customer estimates, according to company policy on schedules and pricing.
• Calculate charges for all parts, labour and service repairs, ensuring the accuracy of charging structure.
• Be able to meet all deadlines as set by Line Manager and company procedures.
• Adhere to all Health & Safety, environmental and Company policies and procedures
• Ensure accurate documentation for warranty work in line with requirements and dealership policy
• Ensure jobs in progress are monitored, and report problems to Line Manager

Candidate Requirements:

• Must have clean full driver’s licence
• Must have at least 2 years previous experience of motor trade service advisor
• Must have at least 1 year previous experience of motor trade supervisor role

What you get in return:

• Salary is Dependent on Experience
• Monthly performance-based bonus
• 23 days holiday plus bank holidays. Increasing every 5 continuous years of continuous service
• Work Place Pension after 3 months
• Friendly atmosphere
• Professional development
• Uniform provided
• Car Benefit Scheme available after 6 months and meets criteria
• Employee of the month reward scheme
• Monthly Employee Competitions
• Length of Service recognition events

Applications which do not meet the candidate requirements will not be considered.